Contact Us

Got a question about one of our reviews, spotted something that needs updating, or want to flag an issue with a bonus offer? This page explains what Real Money Casinos can help with, what we can't, and how to point your question in the right direction.

What we can help with

Real Money Casinos is an independent research and comparison site covering online casinos available to US players, with a particular focus on free spins offers and welcome bonuses. We're happy to hear from readers on things like:

• Corrections — an offer that's changed, a licence detail that's out of date, or a broken link
• Questions about how we rate and rank the casinos listed on this site
• Feedback on a casino you've researched here, positive or negative
• General queries about how free spins, wagering requirements or withdrawal rules typically work
• Suggestions for a licensed US casino we haven't yet covered

What we can't help with

We don't manage player accounts, and we can't step in on account disputes, withdrawal delays, deposit issues or bonus disagreements — those sit entirely with the casino you signed up with. If you're waiting on a withdrawal or think a bonus was misapplied, your first move is the operator's own customer support team, usually reachable by live chat or email from within your account.

If a dispute with a licensed operator doesn't get resolved, most US states with regulated online gambling have a designated gaming authority or consumer complaint process you can escalate to. Check the licensing information on the casino's site, or your state gaming commission's website, for the correct channel.

If gambling has stopped feeling like entertainment

If you're contacting us because gambling is causing financial stress, affecting your wellbeing, or you're looking for ways to cut back, we'd rather point you to the right support than have you wait on a reply. Every licensed US operator offers self-exclusion tools, deposit limits and time-out periods you can set directly in your account. National organizations such as the National Council on Problem Gambling (1-800-522-4700) offer free, confidential support around the clock. Our Responsible Gambling page has more detail on setting limits and where to find help.

Before you get in touch

A few things are worth checking first, since they answer most of the questions we receive:

• Bonus terms — Free spins and deposit match offers almost always come with wagering requirements, expiry windows, maximum withdrawal caps and game restrictions. These sit on the casino's own promotions page, and reading them before you claim an offer avoids most disappointment later.
• Eligibility — Online casino play is legal only where your state has regulated it, and you must typically be physically located in that state and meet the minimum age requirement (21 in most states offering real-money online casino play) to sign up.
• Payment methods — Processing times and available options (ACH transfer, debit card, digital wallet, cryptocurrency, or cash at a partner casino, where offered) vary by operator, and most require identity verification before a first withdrawal clears.

If none of that covers what you're after, you can find out more about how this site operates on our About Us page, or review the terms that govern use of this site on our Terms and Conditions page.

A note on how we're funded

Real Money Casinos may earn a commission when readers sign up with a casino through a link on this site. That relationship never decides how a casino is rated or ranked — our editorial process is kept separate from any commercial arrangement, and we say so plainly wherever offers appear.

Getting a response

We read every message that comes in, though as an independent research team we can't guarantee an instant reply. General corrections and feedback tend to get a faster turnaround than broader questions about casino selection or state-by-state regulation, simply because they're quicker to verify. If your question touches on a specific casino's licensing status or a state's current rules, it may take a little longer while we check the detail against current sources.